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03-24-2008
| | Junior Member | | Join Date: Mar 2008
Posts: 1
Rep Power: 0 | |  Propane Bill
I hope someone here can point me in the right direction...
Our last propane bill was over $600 (Amerigas in NV). We don't use all of that in one month, so I have always paid a couple of hundred each month until it's paid off. The company offers a payment plan, but from what I understand it's based on an 'estimate' of what we will use, rather than our 'actual' usage - I just don't think it is fair to charge us on an "estimate".
I sent in $200 at the end of February. Less than 2 weeks later, I get a phone call from the company, asking for payment of the outstanding balance. I explained that I had just sent an ADDITIONAL $200 and that if they don't receive it that day, they will soon. I sent a third payment in March of $100. All in all, they have received 3 seperate payments all within 1 month (2 payments of $200 and 1 payment of $100). We currently owe about $136. I have proof of payments and dates sent. Also, I have kept an eye on our propane level and we are fine.
I just received a letter stating: "Failure to respond to repeated requests for payment of your outstanding account balance, or enter into a payment plan, has forced us to shut off the gas service at your location. Service may be reinstated by sending payment in the amount shown above. Payment of the reconnection fee and all late charges will be required. Your account may be placed on COD/payment in advance in the future if payment is not received immediately.... Please send payment immediately to avoid further collection effots."
I'm trying to find out what my rights are (if any). Can someone point me in the right direction? I have responded to the repeated requests for payment WITH PAYMENTS - 3 payments within 1 month, totalling $500.
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